Ikan Kayu Liveaboard
Effective Date: 5th of March 2025
At Ikan Kayu Liveaboard, we are committed to safeguarding your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with our website, make inquiries, or book our services. By using our services, you consent to the practices described in this policy.
1. How We Collect Information
We gather personal and non-personal information through various channels, including:
- Online booking forms and registration forms
- Direct inquiries via email, phone, or messaging apps
- Social media interactions and online reviews
- Website cookies and tracking technologies
- Customer service interactions, including feedback and surveys
- Automated data collection from browsing our website or using our digital platforms
- Third-party platforms, including Salesforce, HubSpot, and Google Analytics
2. Information We Collect
We collect data to enhance our services and ensure a seamless experience. The information we collect includes:
a. Personal Data
- Full Name
- Email Address
- Contact Number
- Payment and Billing Information
- Passport or ID details (for travel documentation and compliance with maritime regulations)
- Emergency Contact Information
- Special requests or preferences (dietary restrictions, medical conditions, etc.)
- Travel history related to our services
b. Non-Personal Data
- Browser type, device information, and operating system details
- IP Address and geolocation data
- Website usage patterns, including pages visited and time spent on site
- Interaction with advertisements or promotions
- Aggregated statistics about our website traffic and user behavior
- Marketing engagement through CRM and analytics tools such as Salesforce, HubSpot, and Google Analytics
3. How We Use Your Information
The information collected is used for:
- Processing and confirming bookings
- Managing secure payments and invoicing
- Providing customer support and responding to inquiries
- Sending important trip updates, confirmations, and reminders
- Personalizing guest experiences onboard (e.g., meal preferences, activity recommendations)
- Improving our services, website functionality, and marketing efforts
- Ensuring compliance with maritime, immigration, and safety regulations
- Fraud prevention, security monitoring, and risk assessment
- Conducting customer satisfaction surveys and promotional offers
- Optimizing marketing campaigns and client interactions using Salesforce, HubSpot, and Google Analytics
4. Cookies & Tracking Technologies
Our website uses cookies and similar technologies to enhance user experience, improve website performance, and analyze trends. We use cookies to:
- Remember user preferences and settings
- Improve website functionality and navigation
- Analyze user interactions and improve marketing strategies
- Provide personalized content and targeted advertisements
- Track marketing effectiveness through Google Analytics and HubSpot
You can manage or disable cookies through your browser settings, but please note that some features may not function correctly without them.
5. Sharing and Disclosure of Information
We do not sell or rent your personal data. However, in certain situations, we may share your information with:
- Payment Processors: To facilitate secure transactions and prevent fraud
- Government and Regulatory Authorities: When required by law, customs, or immigration policies
- Travel Service Partners: Such as hotels, airlines, and local tour operators for seamless travel arrangements
- Third-Party Analytics Providers: To optimize website performance and marketing efforts, including Google Analytics, HubSpot, and Salesforce
- Emergency Responders or Medical Teams: If necessary for health and safety reasons during your voyage
We ensure that any third-party services we work with comply with relevant privacy and data protection laws.
6. Data Security
We take data security seriously and have implemented robust measures to protect your personal information from unauthorized access, disclosure, or misuse. These measures include:
- Encrypted storage and secure payment gateways
- Access control and authentication systems
- Firewalls and cybersecurity monitoring
- Regular data security audits and compliance checks
- Data protection features within Salesforce, HubSpot, and Google Analytics to manage and secure customer information
Despite our efforts, no online system can be completely secure. If you suspect any data breach, please contact us immediately.
7. Your Rights & Choices
You have the right to:
- Access your personal data: Request a copy of the information we hold about you
- Update or correct inaccuracies: Ensure your details are current and accurate
- Request data deletion: Subject to legal and operational requirements
- Restrict processing: Opt out of certain uses of your data, such as marketing communications
- Withdraw consent: Where applicable, such as for promotional emails or cookies
- Manage third-party data tracking preferences: Adjust your settings in Google Analytics, HubSpot, or Salesforce
To exercise these rights, contact us at hello@ikankayu.com.
8. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for their privacy practices and encourage you to review their privacy policies before sharing personal information.
9. Data Retention
We retain your personal data only as long as necessary for:
- Legal and regulatory compliance
- Business operations and service improvement
- Ensuring a seamless customer experience for returning guests
- Data analytics, CRM management, and marketing effectiveness through Salesforce, HubSpot, and Google Analytics
When data is no longer needed, we securely delete or anonymize it.
10. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our services, technology, or legal requirements. Any updates will be posted on our website with the revised effective date. We encourage you to review this policy regularly.
11. Contact Information
If you have any questions or concerns about this Privacy Policy, please contact us:
Ikan Kayu Liveaboard
Phone: +62 821-4582-2616
Email: hello@ikankayu.com
Address: Jl. Bumbak Dauh Jl. Pulau Ambon No.4, Kerobokan, Kec. Kuta Utara, Kabupaten Badung, Bali 80361
